CANCELLATION & REFUND POLICY

At Tamjeed, we strive to provide reliable and professional services to our customers. We understand that circumstances may change, and customers may occasionally need to cancel a service request or request a refund. This policy explains the terms and conditions applicable to cancellations, refunds and service modifications.

1. Business Setup and Trade Licence Services

• Customers may request cancellation of a business setup or trade licence service before the application or registration process has commenced.
• If the service has not started and no third-party or government fees have been incurred, the refund request may be considered.
• Once an application has been submitted to the relevant government authority or payment has been made towards official fees, those charges may not be refundable.
• Any cancellation after the commencement of the service will be reviewed based on the work completed and expenses incurred.

2. Visa and Immigration Services

• Cancellation requests for visa applications must be submitted before the application is processed or submitted to the relevant authority.
• Government fees, application charges, medical examination fees, Emirates ID fees and other third-party expenses already paid may not be refundable.
• If the visa application has already been submitted, the refund will depend on the stage of processing and applicable authority regulations.
• Any additional cancellation charges will be communicated to the customer where applicable.

3. PRO and Government-Related Services

• Customers may request cancellation of PRO services before the requested government procedure has commenced.
• If the application, documentation or government processing has already started, the refund will be evaluated based on the completed work and expenses incurred.
• Government charges and third-party payments already made on behalf of the customer may not be refundable.
• Tamjeed will communicate any applicable deductions before processing an eligible refund.

4. Translation and Attestation Services

• Translation or attestation orders may be cancelled before the work has been assigned or processing has started. Eligible cancellations may qualify for a full refund.
• Once the translation, document verification or attestation process has commenced, cancellation requests will be evaluated according to the work completed and expenses incurred.
• If a customer identifies an error or omission in a completed translation, they should notify our team promptly. Tamjeed will review the issue and arrange necessary corrections where the error is attributable to our service.
• Changes involving customer preferences, spelling variations, revised source documents or additional instructions may be treated as modification requests rather than service errors.
• Government and third-party attestation charges already paid may not be refundable.

5. Errors, Omissions and Service Corrections

• If a customer identifies an error, omission or discrepancy in a service delivered by Tamjeed, they should contact our service coordinator with the relevant details.
• Our team will review the complaint and take appropriate corrective action where the issue is attributable to our service.
• Customers may be requested to provide supporting documents or information to help us investigate the issue.
• Depending on the nature of the issue, Tamjeed may offer corrections, service completion or an appropriate partial refund.
• Refunds will be considered only after reviewing the circumstances and the extent of the service already delivered.

6. Delays in Service Delivery

• Tamjeed makes reasonable efforts to complete all services within the estimated timelines communicated to customers.
• However, delays may occur due to government authority procedures, technical issues, incomplete documentation, third-party dependencies or circumstances beyond our control.
• If a delay occurs, our team will inform the customer and provide an updated estimated timeline wherever possible.
• If the customer does not wish to continue with the service, the cancellation and refund request will be evaluated based on the work completed and expenses already incurred.

7. Refund Processing

• All refund requests must be submitted through Tamjeed's official communication channels.
• Each request will be reviewed based on the nature of the service, payment received, work completed and expenses incurred.
• Approved refunds will be processed through an appropriate payment method, subject to verification and applicable banking procedures.
• Any non-refundable government fees, third-party charges or completed service costs may be deducted from the refundable amount.
• The customer may be required to provide payment confirmation or transaction details to process the request.

8. Non-Refundable Charges

• Government fees and official application charges already paid.
• Third-party service charges and administrative expenses already incurred.
• Services that have been fully completed and delivered.
• Payments made towards non-refundable services or expenses communicated and agreed upon in advance.

9. How to Request a Cancellation or Refund

• Customers wishing to cancel a service or request a refund should contact our team through the official contact details below.
• Please include the following information:
  • Customer's full name and contact details.
  • Service requested.
  • Invoice or transaction reference, if available.
  • Reason for cancellation or refund.
  • Relevant supporting documents, if applicable.
• Our team will review the request and communicate the decision and any applicable refund details.

10. Changes to This Policy

Tamjeed reserves the right to modify or update this Cancellation & Refund Policy whenever necessary. Any changes will be published on this website and will become effective upon publication.

Contact Us

For further information or assistance regarding cancellations and refunds, please contact us:

We appreciate your trust in Tamjeed and remain committed to providing transparent, reliable and customer-focused services.