TERMS & CONDITIONS

Welcome to Tamjeed. These Terms & Conditions outline the terms governing the use of our website and the services we provide. By accessing our website or engaging our services, you agree to the following terms.

1. Service Requirements

Tamjeed provides business setup, PRO services, visa processing, immigration assistance, document attestation, legal translation, tax consultancy and other related services. Customers must clearly communicate their requirements and intended purpose when requesting any service.

2. Accuracy of Information

Customers are responsible for providing accurate, complete and valid documents, information and details required to process their requests. Tamjeed shall not be held responsible for delays, rejections or errors resulting from incorrect, incomplete or misleading information provided by customers.

3. Payment Terms

Payment must be made according to the agreed quotation and payment schedule. Any advance payment, government fees, third-party charges or additional service fees will be communicated to the customer before proceeding. Any special payment arrangements must be mutually agreed upon in advance.

4. Government Approvals and Processing

Certain services, including visa applications, business licensing, immigration procedures, document attestation and other government-related processes, are subject to approval by the relevant UAE authorities. Tamjeed assists customers with the required procedures but cannot guarantee approval or processing timelines, as final decisions rest with the respective authorities.

5. Right to Accept or Decline Services

Tamjeed reserves the right to accept, decline or discontinue any service request at its discretion, particularly where the request does not meet applicable requirements, regulations or company policies.

6. Customer Responsibilities

Customers must provide all necessary documents, supporting information, instructions and applicable requirements before the commencement of work. Any specific preferences, corrections or additional requirements should be communicated in advance.

7. Service Timelines and Delays

Tamjeed aims to complete services within the estimated timelines communicated to customers. However, delays caused by government authorities, external agencies, technical issues, incomplete documentation or circumstances beyond our control shall not be considered a breach of our service commitment.

8. Cancellation and Refund Policy

Any cancellation or refund request will be reviewed based on the nature and stage of the service. Payments already made towards completed work, government charges, third-party fees or non-refundable expenses may not be refundable. Applicable refund terms will be communicated to the customer.

9. Document Handling and Confidentiality

Tamjeed takes reasonable measures to protect customer documents and personal information shared for service purposes. Customers must ensure that the documents submitted are genuine and legally obtained. Tamjeed shall not be responsible for issues arising from forged, altered or unauthorized documents.

10. Communication and Professional Conduct

Customers are expected to maintain respectful and professional communication with Tamjeed's employees and service coordinators. Any abusive, threatening or inappropriate behaviour will not be accepted, and Tamjeed reserves the right to discontinue services in such circumstances.

11. Payment Confirmation

Customers are requested to share transaction receipts or payment confirmation after completing any bank transfer or online payment. Payments should only be made to the officially communicated company payment accounts. Tamjeed shall not be responsible for payments transferred to unauthorized or outdated accounts.

12. Changes to Terms & Conditions

Tamjeed reserves the right to update, modify or revise these Terms & Conditions whenever necessary. Updated terms will be published on this website and will become effective upon publication.

Contact Us

For any questions, clarifications or additional information regarding these Terms & Conditions, please contact us:

We appreciate your trust in Tamjeed and look forward to serving you.